Family DentistryOrthodonticsPediatric Dentistry

COVID-19 Updates from Palmetto Smiles

By March 20, 2020 April 3rd, 2020 No Comments

COVID-19 Update for April 3rd, 2020


To our Palmetto Smiles Family, Friends, and Patients,

We’re here for you during this difficult time, and we know that it is important to stay connected now more than ever. We’re excited to announce that we have created a virtual visit option to help improve communication while our office hours are limited!

If you have any questions about your dental health or orthodontic treatment, simply connect with us using one of the options described below.

For current pediatric and general dentistry patients, in the event of an emergency you can call our office number at 803-951-9100. Our call service is on duty 24 hours a day, 7 days a week and we will continue to see patients with emergent and urgent dental needs as needed. You don’t have to stay at home suffering with a toothache! If you are unable or just uncomfortable coming to the office at this time, you can book in a time to perform a virtual visit here.

For current orthodontic patients, in the event of an emergency please text your information and photos to 803-594-4832. If you are in active treatment, and would like to complete a regularly scheduled orthodontic appointment with Dr. Hopkins, you can upload a few images of your teeth here. For many of our orthodontic patients, Dr. Hopkins is able to provide feedback which will allow for your treatment to progress and your treatment to stay on track.

Want to know what is considered a dental emergency? Scroll for the PDF below.

Once you’ve submitted a request for a Virtual Visit, Drs. Gomez, Hopkins, Nieders, Raines or one of the Palmetto Smiles team will contact you to assist.

Once again, we’d like to thank all of you for your patience during this time, and we can’t wait to see your smiling faces in person again soon!

Take care and keep smiling,

Your Palmetto Smiles Team

Dental Emergencies – March 23rd, 2020


To our Patient Family,

We miss all of our patients dearly but hope everyone is staying safe and remaining at home at this time. As we mentioned earlier we will still be here to support our patients with dental emergencies. We will also be launching our virtual patient portal for our active orthodontic patients, and dental emergencies evaluation. We have attached a guide here from the American Dental Association (ADA) to help you determine what are and are not considered dental emergencies. If you have any questions at all, please reach us at 803-951-9100 via phone. You can also text us at 803-594-4832.

Thank you,

Your Palmetto Smiles Team

COVID-19 Updated For March 23rd, 2020


To our Patient Family,

Under the guidance of the CDC, American Dental Association (ADA) and our state board (SCDA), we are currently rescheduling patients with elective dental needs, including upcoming orthodontic appointments, in order to responsibly slow the spread of COVID-19. We are still here to support you during this time.

We will remain open to treat dental emergencies as well as scheduled dental work that has the potential to become urgent in order to prevent overburdening our emergency medical facilities at this critical time.

We have also been working around the clock putting systems into place which will allow you to progress with your orthodontic care. Certain appointment types will be eligible to transition over to our Virtual Visit platform. We will be reaching out to our orthodontic patients over the next few days with additional information.

Please feel free to reach out to us with any questions or concerns at 803-951-9100. Questions specific to orthodontic treatment, please text 803-594-4832 or email us at

We appreciate your support and understanding as the situation evolves, and we look forward to seeing you soon!

Your Palmetto Smiles Team

COVID-19 Update for March 15, 2020


To our Patient Family,

Like many of you, we’re taking things day-by-day regarding our response to Covid-19 at Palmetto Smiles.

At this time we are planning to remain open as usual to continue to serve the dental needs of our community.

Rest assured we are implementing additional protective measures to our usual hospital grade sterilization to ensure a sanitized and medically safe environment for you and your family.

We may be contacting you to adjust your scheduled appointment time in order to reduce the number of people in the building at any one time.

This may go without saying, but please do not come to our office if you have a fever, cough, flu-like symptoms or even if you are feeling under the weather or are just not comfortable being around other people at this time.

We understand if you’d like to reschedule.

We’re all in this together!

Your Palmetto Smiles Team

Palmetto Smiles

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